Why small towns need more choices when it comes to cable and internet providers.

Our cable company accidentally canceled our basic cable. So someone saw going to come out and reconnect it today. My roommate saw them today working on it and what did they do? Not connect it. So I called back later is afternoon and they said they were going to send someone out again, 5 hours later it was dark out and no one had come. And I just spent the last hour on hold, only to have my call disconnect 3 times due to a weak signal because of weather. I'm going to call back tomorrow probably wishing there was another company I could threaten to switch over to.... I don't think there is one though! Damn it!